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Customer FAQ

Which delivery format should I select?
Different products on our site are available in different formats. The list of formats a product is available in can be seen on the right hand side of each product page. You can also view more details on format/license types by clicking the "Formats & Delivery" tab on each product page. Some typical format/license options offered are: Electronic: This product will typically be emailed to you as an attachment, or downloaded from a link sent in an email after receipt of your order and payment. Electronic copy products are typically in PDF format but may also be in Excel, Word, PowerPoint or Access formats. The format that a product is available in is typically specified on that product’s product page. There are various licences available in electronic format. • Single User Licence: Allows one person, typically the buyer, to have access to the ordered product. The ordered product cannot be distributed to anyone else. • 1-5 User Licence: Allows the ordered product to be shared among a maximum of 5 people within your organisation. • 1-10 User Licence:Allows the ordered product to be shared among a maximum of 10 people within your organisation. • 1-15 User Licence: Allows the ordered product to be shared among a maximum of 15 people within your organisation. • Site Licence: Typically allows the ordered product to be shared among employees of your organisation at one location only. • Enterprisewide Licence: Allows the product to be shared among all employees of your organisation regardless of their geographical location. Online Access: The details of your online access will be emailed to you after receipt of your order and payment. Hard Copy: This product will be shipped to you in either hard or soft cover format after receipt of your order and payment. CD-ROM: This product will be shipped to you in the form of a CD-ROM disc after receipt of your order and payment.
What ordering methods are available?
Our reports ordering method is as follows: Order Online: This is the quickest method of placing your order with us. From our product pages, simply select the format of the product you wish to order on the right hand side of the screen, and then click the "Add to Basket" button underneath to add that format option to your Shopping Basket. Our website will forward you to your Shopping Basket screen from which you can check out, or continue shopping.
How do I add an item to my Basket?
You can add an item to your Basket from the right hand side of its product page. First click the radio button beside the format option you wish to order, and then click the "Add to Basket" button below this to add that option to your Basket.
How do I access my Shopping Basket?
When you have completed adding products to your basket you can review all the contents by clicking the Checkout button on the top right of our website.
How do I edit the contents of the Basket?
On your Shopping Basket screen you can amend the quantity of a product you wish to purchase by selecting the required number from the quantity drop down beside near the left of the Shopping Basket screen, or remove a product by clicking the "Remove" link.
What is the checkout process?
Once you are satisfied that you have all the products you require in your Basket, click the "Proceed to Secure Checkout" button on your Shopping Basket screen to begin checking out. If you are not a registered user, you will have to register at this time, to provide your invoice address and delivery address (if applicable). You can then choose your payment method and confirm your order. If you have any problems ordering please contact us using the Contact Us page.
I have not received my electronic product yet, what should I do?
In order to ensure the successful delivery of your order please ensure that there is adequate room in your inbox to receive larger emails. Also, check that your email account is configured to receive both PDF and Word document attachments. It may be necessary to contact your administrator to ensure the email will not be trapped by a spam filter. If you need to contact us, please find our contact details at Contact Us page. Do Hexareports require payment before order dispatch? Due to the nature of the products we sell we're afraid that we are not able to arrange for dispatch of an order until payment has been received in full against that order.
What is Hexareports refund/return policy?
Due to the nature of the products we sell (being information based they are essentially consumed as they are purchased and cannot easily be returned) we do not provide refunds for orders, or accept returns. Try to read all available information about a product and if you have any questions please feel free to click on the "Email Us" at the right hand side of each product page to submit a query to us. A member of our Customer Service Dept. would be more than happy to revert back to you with more information, or refer your query as necessary.
What is Hexareports cancellation policy?
In general Hexareports cannot accept the cancellation of an order once it has been placed. When placing an order with Hexareports, you agree to our Terms and Conditions which can be seen at http://www.hexareports.com/page/terms-and-conditions

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